Returns and Claims

Reliable and quick

If you wish to return an item to us or arrange for an item to be repaired, there are two different ways in which you can do this.

  1. If you purchased the item from our on-line shop, you can use our convenient on-line process.
  2. To return items ordered by phone, fax or e-mail, please contact us first of all on +41 (0)44 944 99 70, e-mail
    or fax +41 (0)44 944 99 79.

Using the online process

  1. Log into your customer account and click on "Order & Returns Manager".
  2. All your orders are listed in the "Order History". You can return all delivered items. All orders that have been completed and already dispatched have the status "Shipped".
  3. The ordered items including quantities are included in the "Detailed order" area. Go to the respective order and click on "Return / Submit complaint about item". Select the item in question and send us the reasons of the return. Please note: If a return includes several items, you must repeat this process for each item to be returned.
  4. Now click on "Continue". Once Distrelec receives the completed online form, one of our service employees will contact you as soon as possible.